Refund Policy
This Refund Policy explains how refund requests for Relavara Premium and other eligible Relavara digital purchases are handled.
1. Overview
Relavara is offered by Landes Creative Ventures LLC.
Relavara Premium is currently sold as a digital product for a one-time purchase price of $29.99, with no required recurring subscription.
Because digital products can generally be accessed or delivered immediately, refund requests are reviewed according to this policy and applicable law.
2. Digital Products
Relavara Premium and related digital products are non-physical goods.
Once access has been provided, the product cannot be physically returned in the same way as a tangible item.
For that reason, refunds are not automatically guaranteed simply because a buyer changes their mind after receiving access, except where required by applicable law.
3. When a Refund May Be Considered
A refund may be considered in situations such as:
- You were charged more than once for the same purchase
- You were charged but did not receive the purchased access
- A payment was completed in error and the product has not been accessed or delivered
- A significant technical issue prevents the purchased product from functioning as described and reasonable troubleshooting does not resolve the issue
- A refund is required under applicable consumer law
4. Situations That Are Normally Non-Refundable
Unless required by law, refunds are generally not provided solely because:
- You changed your mind after receiving access
- You decided not to use the product
- You expected a feature that was not advertised as included
- You did not review the product description before purchasing
- You prefer Free Basic after purchasing Premium
- You no longer need the product
- Your browser data, local records, backups, or media were lost because of clearing browser storage, device failure, deletion, or failure to create backups
- A feature is unavailable because your browser, device, permissions, camera, microphone, or operating system does not support it
5. Technical Problems
If you experience a technical issue with Relavara Premium, please contact us before requesting a refund when practical.
We may ask for reasonable information needed to understand the issue, such as:
- The device type
- Browser name
- Operating system
- The feature that is not working
- A screenshot of the issue, if appropriate
- The steps you already tried
6. How to Request a Refund
To request a refund, contact:
Please include:
- Your name
- The email address used for purchase
- Your order number, if available
- The product purchased
- The date of purchase
- A brief explanation of why you are requesting a refund
Please do not include relationship journal entries, private screenshots, recordings, passwords, or other sensitive material unless specifically necessary to resolve the request.
7. Refund Processing
If a refund is approved, it will generally be returned through the original payment method where possible.
The time required for an approved refund to appear may depend on the payment processor, bank, card issuer, or other financial institution.
We do not control third-party bank or card processing times.
8. Third-Party Payment Platforms
If a purchase is made through a third-party marketplace, payment processor, app marketplace, or other outside platform, that platform may have its own refund process or rules.
Where the third party controls the transaction and refund, you may be required to submit the request directly through that provider.
9. Fraud or Abuse of the Refund Process
We may deny a refund request where permitted by law if there is reasonable evidence of:
- Fraud
- Repeated refund abuse
- Unauthorized attempts to obtain the product without payment
- False statements regarding the transaction
- Chargeback abuse
- Other misuse of the purchase or refund process
10. Consumer Rights
Nothing in this Refund Policy is intended to remove or limit rights that cannot legally be waived under applicable consumer protection law.
If the law applicable to your purchase gives you greater refund, cancellation, or statutory rights, those rights continue to apply.
11. Changes to This Policy
We may update this Refund Policy as Relavara, our products, payment methods, or applicable law changes.
The policy that applies to a purchase may depend on the policy in effect at the time of that purchase, subject to applicable law.
12. Contact
Refund questions may be sent to:
Landes Creative Ventures LLC
Relavara
You may also visit: